FAQ

Shipping + Refund/Return policy

Custom Orders:

Custom ( 2 to 3 weeks)

Please allow up to 3 weeks to receive a shipping confirmation/tracking number via email. Once there is a verified USPS tracking number + tracking activity clearly custom is no longer responsible for the delivery of your order, please contact your local USPS office.

Steps to order Custom Units

Website: Custom ( contact form ) fill out form , you will receive an email to schedule a consultation.

Instagram: Click link in bio to schedule a consultation.

Made to Order:
Why does it take up to 2 weeks to get my order?

7 to 14 days ( before shipping)
Select items are ( Made to Order ) . Items are in high demand and are custom made.

Policy :
By visiting the Bstone Western site and making a purchase you agree to the shipping + refund policy. No refunds, all purchases are final. Please email info@bstonewestern.com with any order issues.

PROCESSING TIME:

We have a 1-7 day processing time on orders.

Please note that we ship orders Monday through Friday. We do not ship on weekends! Please keep this in mind with processing time.

CANCELLING ORDERS:

We do not refund “cancel order requests” once an order is placed. If you would like to cancel your order, email us with your order number and we will give you store credit for the amount you spent. No refunds for cancelled orders.

DAMAGED ITEMS:
We inspect every piece (both new and vintage) before it is sent off.
If we send out a damaged item by mistake, the customer has 6 days from the day it was delivered to email us with pictures of the damaged item. If the item is proven to be damaged, we will send a return label and issue a refund when we receive the item.

1 2 3

FAQ

Subscribe to our emails